At Sreedhareeyam, our aim is to provide 100% satisfaction & convenience to our customers. If for any reason you wish to cancel the order, you need to contact us through contact us link at https://www.sreemed.com/contact-us/. Cancellation is divided into the following types depending upon the event of cancellation:

Order Level Cancellation

• If the buyer is cancelling the order before the products inside the order is shipped, refund will be issued against your order upon your request. Refunds may take 7-14 days after confirmation.Communication of shipping details may be delayed, so receiving shipment confirmation from our side can't be considered as the time of shipping. For all orders, cancellation will be for the entire order, partial cancellation is not possible.

Shipment Level Cancellation

• If the buyer is cancelling the order after the products inside the order is shipped, refund will be issued against your order upon your request. In this case, the buyer has to send back the products at their own cost. seller will charge the actual cost of shipping charges if the same is not paid by the buyer while returning the item. The original shipping charges incurred for sending the product/products to the buyer will not be refunded under any circumstance. Refunds may take 7-14 days after confirmation. For all orders, cancellation will be for the entire order, partial cancellation is not possible.

Refund Policy

Definition: 'Refund' is defined as the action of giving back the money taken from the customer by Sreedhareeyam.

Following situations may arise:

• Item was defective
• Item was damaged during the Shipping
• Products was / were missing
• Wrong item was sent by the Seller.

Return could also result in refund of money in most of the cases. Points to be noted:

• Seller can always accept the return irrespective of the policy.
• If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program.

We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Buyer need to raise the refund request within 10 days from the date of payment realization. Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following:

Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it)

Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding)

Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back)

Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back)

Shipping cost for returning the product shall be borne and incurred by the Seller.